Everything a team leader or supervisor needs to run a shift in LeanSuite, in five guides.
Who this is for: Team leaders, supervisors and line leads.
Before you start: You have done the operator guides, and your admin has put you in a Team leader role.
Time: 30 minutes to read, then 10 minutes per shift.
Your daily loop
Run the daily routine: check your team's work in Daily Standard Work, read the Kanban board, handle the issues, escalate what you cannot fix.
Read the board: run the Tier 1 huddle from your board, enter KPI values and raise action items from red tiles.
Close an issue: submit, verify, mark complete or send back with a reason.
Escalate an issue: send it to the next tier with a comment, and keep a pinned queue for your tier.
Setting things up for your team
Publish and schedule a checklist: if you own templates, this is how a check reaches your operators' calendars.
Export a report: the week's checks and issues for your manager.
Train your operators
Use Raise an issue and Complete a check as a 15-minute session at the line: sign in on the shared tablet, open Assigned To Me, start one check together, then raise one practice issue and close it.
If something is wrong
Troubleshoot access: the first answer to "I cannot see it" is sign out and back in.