Escalate a tag to the next tier when it can't be fixed at the level where it was raised, and build a queue for your tier.
How tiers work
Tier escalation moves a tag up when it can't be solved at the current level. Different tag types or departments can use different tier setups.
Example: Tier 1 is the line team, Tier 2 is the department or maintenance, and Tier 3 is plant leadership.
Who can do this: Your admin sets up the tiers and who belongs to each.
Escalate a tag
Open the tag.
Click Escalate. You can add a comment explaining why.
The members of the next tier get an email.
Note: Tags can also be de-escalated back to a lower tier.
Build a queue for your tier
On the F-Tag dashboard, filter by escalation status, for example Tier 2.
Save the filter as a view and pin it.
Share the view with the rest of your tier.
Tip: You can also show escalated tags on a Lean Studio tier board.