Who this is for: Operators and team members. Admins and team leaders sign in the same way.

Before you start:

Your admin or supervisor has given you a username or Employee ID and a temporary password. You do not need an email address.
If your company uses Single Sign-On (SSO), you sign in with your company Microsoft or Google account instead.
On a phone or tablet, the LeanSuite app is installed from the App Store (iOS) or Google Play (Android).

Time: 2 minutes

Sign in on the web

Go to theleansuite.app/login.
Enter your email address, username or Employee ID, whichever your admin set up for you.
Enter your password and sign in.
The first time, you are asked to set a new password. Choose one you will remember. If the button to save it stays grayed out, the password does not meet the password rules yet. Add a special character.

Sign in on your phone

Install LeanSuite from the App Store (iOS) or Google Play (Android). If your company uses SSO, make sure you have the latest version.
Open the app. If it asks for your company's workspace address, enter it, for example yourcompany.theleansuite.com.
Sign in with the same email, username or Employee ID you use on the web.

You can also use LeanSuite in a mobile browser at theleansuite.app, but the app is recommended for QR scanning and photos.

On the shared tablet or kiosk on your line, sign in with your own Employee ID. Your work, and any points you earn, are recorded against you.
When you are done, sign out so the next person can sign in as themselves.

What you should see: The Home screen with your name in the top right corner and the counters for your work at the top.

Problem	Likely cause	Fix
"Incorrect username or password"	Your account uses a different email, username or Employee ID, or you have more than one account because you work at more than one facility	Check which one your account uses. Otherwise reset your password (see Troubleshoot access).
"An error occurred while processing your request"	A temporary problem	Refresh the page and try again. If it keeps appearing, contact your admin or [email protected].
A page stops loading after you have been signed in for a while	Your session expired	Go back to the Dashboard and refresh the page, or sign out and back in.
You can sign in on your phone but not on a tablet	Old app version or a different workspace address	Update the app on the tablet and check the workspace address is the same. If it still fails, send a screenshot of the error to your admin or [email protected].
You have no email address and forgot your password	Self-service reset needs an email	Ask your admin to reset your password for you.