Log in to LeanSuite on the web or the mobile app, and fix the most common login problems.
Where to log in
Web: go to theleansuite.app/login.
Mobile: download the LeanSuite app from the App Store (iOS) or Google Play (Android).
What to log in with
You can log in with any one of these, depending on how your admin set up your account:
your email address
your username
your Employee ID
Note: You don't need an email address to use LeanSuite. Shop-floor users can log in with their Employee ID.
If your company uses Single Sign-On (SSO), sign in with your company Microsoft or Google account. On the mobile app, make sure you have the latest version installed.
Logging in for the first time
Your admin gives you a username (or Employee ID) and a temporary password.
Log in with those details.
You'll be asked to set a new password. Choose one you'll remember.
Troubleshooting
"Incorrect username or password": check which email, username or Employee ID your account uses. If you work at more than one facility, you might have more than one account. Otherwise, reset your password (see Reset or change your password).
"An error occurred while processing your request": refresh the page and try again. If the error keeps appearing, contact your admin or [email protected].
A page stops loading after you've been logged in for a while: your session may have expired. Go back to the Dashboard and refresh the page, or log out and log back in.
You can't see a module or setting you were recently given access to: log out and log back in so your new permissions take effect.
A module tile is grayed out or shows as locked: your company doesn't have that module enabled. Ask your admin.
Still stuck? Contact your site admin or email [email protected].