The F-Tag module helps your team resolve issues effectively and quickly. To make it work the way your company works, set up a few preferences first. This is called configuring the F-Tag module for your workspace, and it makes sure every issue is handled in the same standard way.
You configure the module in Tag Settings. For an overview, see What are the Tag Settings and how to use them?
Settings to configure
Work through the settings below. Each link explains the setting and how to change it.
User Re-Assignments: limit how many times a tag can be reassigned.
Default Assignee: assign new tags automatically.
Default Due Date: set how long a tag has to be resolved.
Issues and Sub-Issues: define the problems users can report.
Priority: define how urgent a tag is.
Trade Type: define the type of work needed to fix the issue.
Tag Labels: create labels that users add to tags and filter by.
Other configuration
Tag Types: create, edit and delete Tag Types, each with its own colour, to classify your tags.
Floor Plan: set up your facility's floor plans so tags can be placed and viewed by location.
Workflow and Kanban Board: the statuses shown as columns on the Kanban board come from the workflow for the Tags module, which administrators set up in the Workflow builder.
Tier escalation: configure escalation tiers (Tier 1, Tier 2 and Tier 3) so tags can be escalated to the right team.