Most everyday issues in LeanSuite have a quick fix. Find your problem in the table below and try the suggested solution.
Problem | Try this |
I can't log in | Check which email, username or Employee ID your account uses, then reset your password. See How to log in to LeanSuite? and How to reset or change your password? |
I was given access but can't see the new module or setting | Log out and log back in. |
A module is grayed out or locked | It isn't enabled for your company. Ask your admin. |
A page won't load or looks stuck | Refresh the page. If that doesn't work, go back to the Dashboard and try again, or log out and back in. |
A new item doesn't appear after I save it | Click the refresh icon or refresh the page. |
My colleague can't see the SOP I created | It's probably still an AI draft, which only you can see. Save it, and check that its visibility is set to Private (your facility) or Workspace (all your company's facilities). |
"No workflow created" when creating a Kaizen or EWO | An admin needs to create a workflow for that project type. See How to set up Kaizen project types, methodologies and templates? |
A report shows different numbers from the list | Check the date filter on the report, often year to date by default, and the facility you're viewing. |
I can't find the Marketplace | It's in Lean Creator's left menu. Refresh the page if it's missing. |
AI generation fails or times out | Use a PDF or images instead of pasted text or Excel, shorten your prompt, and start a new AI session. |
A KPI file upload fails | Remove empty rows and extra columns and try again. |
My KPI file isn't updating | Make sure the file keeps exactly the same name and is in your OneDrive root folder. |
I see a "new version available" message | Accept it to load the latest version. |
I don't have points I expected for a suggestion | Approval points are only added once the suggestion is approved. Check that it was submitted under your own login. |
Still stuck? See How to report a bug or request a feature?